Sewage Backup Cleanup

Why sewage is different

Sewage is Category 3 "black water": it contains bacteria, viruses and other contaminants. Porous materials it touches, like carpet, pad, drywall and insulation, usually can't be saved and must be removed. Cleanup needs protective equipment, disinfection and careful disposal.

Common causes

• Clogged main sewer line: grease, wipes and debris
• Tree roots growing into older clay or cast iron lines
• Heavy rain overwhelming municipal sewers
• Collapsed or broken lines in older homes
• Septic system failure in homes on septic, common in rural parts of Carroll, Paulding and Haralson counties

Signs it's the main line

• More than one drain backing up at once
• Water coming up in the tub or shower when you flush
• Gurgling sounds from drains
• Sewage from the lowest drain in the house (basement floor drain, lower-level shower)

What to do

1. Stop using waterNo flushing, showers, laundry or dishwasher.
2. Call a plumberTo clear or repair the line. On septic, call a septic service.
3. Call a restoration companyFor extraction, removal of contaminated materials, disinfection and drying.
4. Document and call your insurerPhotos first, then a claim if you have backup coverage.

Insurance

Standard homeowners policies often exclude sewer backups unless you added a water backup or sewer backup endorsement. Check your policy. If the backup came from the city main, your local utility may have a claims process.